The global GDP loses $8.9 trillion from low employee engagement, according to a recent Gallup report. Since the same report found that only 23% of employees feel engaged at work, businesses are clearly losing out on the perks of passionate employee engagement.
Engagement is a tricky puzzle to solve, but one cause is a lack of support. If your company routinely tells employees to figure things out on their own, they’re not likely to feel supported, valued, or trusted. Compounded with other morale-harming issues, a lack of support could cause an increase in attrition.
Whether your team needs help with new employee onboarding, resetting a password, or asking for clarification on a policy update, you need to be there with answers in the moment. For human resources pros, IT teams, and service desk workers, meeting these expectations with traditional methods can be challenging, inefficient, and incredibly time-consuming.
That’s where artificial intelligence (AI) comes in. By harnessing the power of automation, chatbots, conversational AI, and machine learning, you can completely transform how your business approaches employee support. From answering routine employee queries to streamlining workflows and offering real-time help via platforms like Slack and Microsoft Teams, AI technology helps you create a smarter, faster, and more engaging employee experience.
AI for employee support might sound like some sci-fi daydream, but this technology can work wonders for employee engagement—right here, right now. In this guide, you’ll learn why AI is a great addition to your workflows and three actionable ways to implement AI for employee support.
Employees can’t wait five business days for help resetting a password or getting clarity on a vacation policy. And frankly, there’s no reason they should. AI-powered solutions deliver fast, personalized employee support that allows HR teams to respond quickly to employee needs—without overwhelming the service desk folks.
AI can’t completely replace your human HR or IT teams, but it can definitely make their jobs easier while improving the employee experience. From personalized employee onboarding to round-the-clock support via apps, messaging tools, and GenAI, the benefits of automation and AI-driven support extend across the entire employee lifecycle.
If you’re on the fence about implementing AI for employee support, consider the benefits of embracing AI:
Embracing AI solutions is a no-brainer, but what does it look like in practice? RapidBee is an integrated, all-in-one platform that makes it a cinch to offer not just employee support, but also performance management, learning, and everything in between. Follow these tips to easily implement AI for employee support with RapidBee’s AI-enabled employee self-service platform.
When employees reach out for help, they don’t want to feel like just another ticket in the queue. They want answers that are timely, relevant, and tailored to their needs. That’s where RapidBee’s AI-powered solutions really shine.
By leveraging machine learning, natural language processing (NLP), and conversational AI, RapidBee’s AI virtual assistant provides real-time, personalized responses to employee queries. Whether it’s a quick question about benefits, a workflow approval request, or help locating a policy in the knowledge base, the system understands intent and delivers the right information at the right time.
Who says robots are taking over our jobs? AI platforms support HR by handling repetitive tasks, freeing your team to focus on personalizing and humanizing every HR interaction. And it works: RapidBee improves employee engagement by 33% thanks to better support experiences, leading to a 38% lift in productivity. Whether you're onboarding a new hire, answering common FAQs, or assisting with offboarding, RapidBee’s personalized, AI-driven approach ensures your team members always feel supported.
Approving PTO requests and answering routine employee queries takes time, and these tasks can quickly pile up. Fortunately, AI for employee support empowers HR to offer timely, accurate help without the burnout or overwhelm.
Using workflow automation, AI agents, and chatbots, RapidBee eliminates manual, repetitive steps that bog down HR teams, IT teams, and other departments. From streamlining employee onboarding to automating offboarding tasks, our platform streamlines every part of the employee support process.
RapidBee’s ticket management feature also recognizes when queries need a human touch, so it automatically converts more complex questions into HR or IT support tickets. It can even aggregate employee requests from AI chat and email into a single queue for HR to review.
If your team struggles to stay on top of a mountain of requests, lean on RapidBee’s automation to keep everyone moving. These time-driven automations ensure support tickets don’t fall through the cracks, thanks to customized criteria to initiate, advance, and close tickets. It doesn’t hurt that the platform also updates employees with email notifications at every stage.
Proactive support is the new standard. Instead of waiting for an employee to tell you they’re unhappy, you can use AI-powered tools to anticipate employee needs and take action before there’s a problem.
By analyzing historical data, employee queries, and usage patterns, RapidBee generates predictive insights that help your organization stay ahead of employee needs. Pinpoint common bottlenecks, highlight gaps in your knowledge base, and find the most common FAQs to proactively design initiatives that fix employees’ biggest blockers.
For example, RapidBee notices a spike in questions about a new policy or tool, it can automatically trigger notifications, recommend updates to knowledge management, or launch a guided self-service flow, ensuring your team members always get the right help at the right time.
RapidBee also tracks critical metrics related to employee satisfaction, employee sentiment, and employee engagement, offering valuable insights that improve decision-making. These insights help streamline workflows, optimize service delivery, and boost retention across your business.
Employees expect a new level of support, especially as their roles evolve and become more complex. Instead of tasking your HR and IT teams with more work, embrace AI for employee support to rise to the challenge without burdening your support teams. With AI-powered solutions like RapidBee, you can transform how your business handles everything from onboarding and approvals to knowledge management, offboarding, and real-time employee requests.
Employee support can have a measurable impact on your workplace culture and morale. Your team’s needs will change over time, but a flexible HR platform like RapidBee helps you rise to the challenge.
Don’t worry about simply keeping up — it’s time to lead the way. Download RapidBee’s free guide on AI for employee experience to see how AI has a positive impact on workforce performance.