Artificial intelligence has taken the business world by storm — and human resource management is rapidly becoming one of the most popular uses for this technology. It can handle many routine tasks, like screening resumes, scheduling interviews, or sending out important reminders.
What you may not have realized, however, is that you can also leverage AI to provide employees with timely assistance — all while reducing the workload on your support teams.
Below, we’ll show you how you can empower your workforce with AI chatbots for employee support. You’ll also discover how easy it is to set up your own custom chatbots using the RapidBee feature on Pulpstream.
Simply put, AI-powered chatbots for employee support are like enabling easy mode. With them, you can automate a lot of the repetitive tasks that HR teams and tech support teams routinely face, which leads to a much more streamlined experience for everyone:
As you can see, conversational AI can handle many of the most time-consuming tasks that support teams face — and the benefits all help you streamline workflows to enable increased employee productivity not only within IT and HR departments, but throughout your entire organization.
The benefits of artificial intelligence and natural language processing for employee support are enormous — but what about the use cases? That’s coming up next. We’ll show you how to go beyond a basic HR chatbot to create a virtual assistant that can provide self-service support on a variety of topics.
Employee onboarding is one of the most challenging HR processes — and it can also be a confusing and overwhelming time for new employees, too. Here’s how a chatbot can improve the onboarding process:
On top of that, an HR bot can also help HR leaders gain data-driven insights into the onboarding process. It’s a simple task to analyze chatbot data, track onboarding processes, spot common areas where new employees experience difficulties, and then use that information to make improvements.
The average company invests 62 hours per employee into training each year. Even at a small scale, that’s a significant amount of time — and across hundreds or thousands of employees, this number can get downright enormous.
Chatbots can help here, too. When you’re creating the knowledge base that your chatbot will work from, be sure to upload training content plus details about roles and job functions. The chatbot can use machine learning and generative AI to answer questions or guide employees through training materials.
Providing on-demand access to important trainings will help you to save time. Employees can learn where and when they want, making the upskilling process more seamless, and this is also another way you can reduce workloads to smooth out HR operations even more.
Questions about benefits and payroll represent one of the larger routine tasks that HR professionals must tend to. Some of the most common questions are typically related to:
Rather than letting questions like these pile up in the inboxes of your HR team, you can make HR support easier for everyone by providing this information to your chatbot so that it can answer questions for you.
For example, you can create a leave assistant by doing the following:
With this information, the chatbot can answer most all questions pertaining to leave, which will make the process easier for everyone when filing leave requests.
AI chatbots aren’t just for payroll and benefits questions. You can set them up to answer all kinds of questions. Consider adding the following information to the chatbot’s knowledge base:
These resources will turn your chatbot into a user-friendly knowledge repository that provides employees with instant access to all types of crucial information.
In addition to providing various HR services, your employee support chatbot can also serve as a helpdesk or service center that provides technical support. By providing it with the right information, you can enable a self-service IT chatbot to do the following:
Just as a chatbot can reduce the workload on your HR team by addressing common questions, it can also make life easier for IT teams, too.
RapidBee makes it easy to set up AI chatbots for employee support. All you need to do is follow the steps below:
And that’s it! Once you’ve completed the steps above, you can test the AI Assistant to make sure that it’s providing valuable insights.
It’s also a good practice to continually update each assistant’s knowledge base. Add new information as you discover gaps in the AI’s knowledge, and make sure to keep assistants supplied with the most current versions of your company’s policies.
Whether you want to reduce repetitive IT and HR tasks, make it easier for employees to access essential information, or create a self-service portal that handles crucial HR functions like onboarding and training, RapidBee makes it easy. The platform allows you to create customized AI assistants that your workforce can use for instant access to important information.
And that’s not all that you can do with the RapidBee platform. You can also pursue initiatives to increase employee engagement and retention, conduct assessments and pulse surveys, improve the hiring process, and more. Sign up for a demo to discover the many ways RapidBee can empower your workforce.